surga Terms of Use
When you create an account on surga, you enter into an agreement with us. Our surga terms outline what we require from you, what you can expect from us, and how we handle disputes. We operate surga as a licensed gaming and sportsbook platform in jurisdictions where local law permits, and our terms reflect that commitment to compliance and fair play.
This page sets out the key policies that govern your use of surga. We encourage you to read these terms carefully before you register. By opening a surga account, you confirm that you have understood and accepted these conditions. If anything is unclear, our multilingual support team is available to answer questions.
Our services on surga are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Account Opening and Registration on surga
To use surga, you must open an account and complete our registration process. When you sign up on surga, we collect your legal name, email address, phone number, date of birth, and government-issued identification (KTP, passport, or equivalent). We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) regulations in the jurisdictions where we operate.
We at surga require that all account holders meet the age and eligibility requirements of their local jurisdiction. By registering, you confirm that you are of legal age and have the legal right to use our platform. We will close any surga account that we discover is held by an ineligible user, and we may forfeit the balance in accordance with our terms.
Each surga account is personal to you. You are responsible for keeping your login credentials secure and for all activity that occurs under your surga account. We do not accept liability for unauthorized access if you have shared your password or allowed others to use your account. If you suspect unauthorized activity on your surga account, contact our support team immediately.
Deposits, Withdrawals, and Payments on surga
Our surga platform accepts deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, or e-wallet. When you deposit funds on surga, those funds are credited to your account balance and remain your property until you use them to place a wager or play a game.
We at surga process withdrawal requests from your account balance. Withdrawals are returned to your original deposit method (e.g., if you deposited via mobile banking, your withdrawal is sent to local payment). surga does not charge withdrawal fees, although your bank or payment provider may apply their own charges. We process withdrawal requests during business hours and overnight, subject to verification windows and compliance requirements.
We reserve the right to request additional documentation before processing a withdrawal if we have compliance concerns, detect suspicious activity, or if your withdrawal amount is unusually large. surga may also reverse or hold a withdrawal if it relates to a disputed wager or suspected fraud. In such cases, we will contact you with details and a timeline.
Bonus Terms on surga
surga may offer welcome bonuses, seasonal promotions, or other incentives to new and existing players. Any bonus on surga is subject to specific terms and conditions that we display when you claim it. Bonuses may carry wagering requirements (e.g., you must play through the bonus amount a certain number of times before you can withdraw it), restrictions on game types, or time limits for use.
We at surga reserve the right to cancel, modify, or suspend any bonus promotion at any time. If you breach our terms while using a surga bonus, we may remove the bonus from your account and forfeit any related winnings. Always review the specific bonus terms on our surga platform before claiming a promotion.
Prohibited Conduct on surga
When you use surga, you agree not to engage in conduct that violates our terms or applicable law. The following are prohibited on our surga platform:
- Using surga from a jurisdiction where our services are not legally available.
- Opening multiple surga accounts, using false identity information, or circumventing account closures.
- Attempting to manipulate game outcomes, collude with other players, or exploit technical vulnerabilities on surga.
- Harassing, threatening, or abusing our surga support staff or other users.
- Money laundering, fraud, or using surga to facilitate illegal activity.
- Using automated software, bots, or scripts to interact with surga without our written permission.
If we discover that you have violated these terms, we may suspend or close your surga account, forfeit your balance, and report the matter to relevant authorities.
Dispute Resolution and Liability on surga
How We Handle Disputes on surga
If you believe there is an error in your surga account balance, a game outcome, or a settlement, contact our support team immediately. We at surga will review your dispute and investigate using our game logs, transaction records, and audit trails. Our investigation process on surga typically takes one to five business days, depending on complexity.
Once our surga team has completed its investigation, we will notify you of our findings. If we find that an error occurred, we will correct your surga balance. If we find that the outcome was correct, we will explain our reasoning. Our decisions on surga disputes are final unless you provide substantial new evidence that contradicts our investigation.
surga Game Integrity
We use certified random-number generators and live-dealer video feeds to ensure fairness across all surga games. Our live blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo tables are streamed in real time so you can observe every outcome.
Limitation of Liability on surga
We at surga provide our platform on an "as-is" basis. While we make reasonable efforts to ensure surga is secure and reliable, we do not guarantee that our service is error-free, uninterrupted, or free from loss of data. surga shall not be liable for indirect, incidental, special, or consequential damages, including lost profits or data, even if we have been advised of the possibility of such damages.
Your total liability on surga is limited to the amount of funds in your account balance. If you experience a technical failure, connection loss, or other issue while using surga, contact our support team immediately. We will investigate and take appropriate action, but we cannot guarantee recovery of losses resulting from third-party service providers (e.g., your internet service provider or payment processor).
Account Closure and Suspension by surga
We reserve the right to suspend or close your surga account at any time for violation of our terms, suspected fraud, or other compliance concerns. If we close your surga account, we will attempt to notify you via email or phone. You may request withdrawal of any remaining balance on your closed surga account, subject to verification and any outstanding disputes.
If we detect unusual activity or suspect your surga account has been compromised, we may suspend it temporarily while we investigate. We will contact you with details and steps to restore access once the investigation is complete.
Changes to Our surga Terms
We may update these surga terms from time to time. When we make material changes, we will notify you via email and provide you with a 14-day notice period. Your continued use of surga after the notice period confirms your acceptance of the updated terms. If you do not accept the changes, you may close your surga account and request withdrawal of your balance.
For current questions about surga terms or policies, contact our support team via in-app chat, email, or phone. We respond in English and Indonesian during business hours and overnight. If you have a formal complaint or dispute that you cannot resolve with our support team, we have additional escalation processes that we will explain to you on request.
Legal and Jurisdiction Information
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Service availability
surga and all games on our platform are offered only in jurisdictions where online gaming and wagering services are permitted under applicable law. We do not knowingly provide service in regions where such activities are prohibited or restricted. Regulatory frameworks differ widely across territories, and the legal status of online gaming, sports betting, casino-style play, and slot games may vary based on your location, residency status, citizenship, and local statutes.
When you attempt to access surga, our system performs location checks based on IP address and other identifiers to determine whether service is available in your jurisdiction. If we detect access from a region where our service is not permitted, we may block your access. We do not provide surga services where law forbids it, but we rely on users to comply with their own local regulations. If you are uncertain about the legal status of surga in your location, consult your local government's guidance on online gaming or speak with a local legal advisor before registering.
Service availability on surga is subject to ongoing changes in law and regulation. We monitor regulatory developments and update our service availability list accordingly. If the legal status of online gaming changes in your jurisdiction, surga may restrict or terminate service in that region without notice. Users affected by such changes will be notified and given an opportunity to withdraw their remaining account balance.
Account eligibility
To open and use a surga account, you must meet the eligibility requirements under the law of your jurisdiction. In most jurisdictions where surga operates, players are required to be of legal age to gamble or enter into gaming contracts. We do not specify a universal age requirement because age of majority varies by region; instead, we require that you comply with your local age-of-majority or age-of-gambling law.
During surga account registration, you provide your legal name, date of birth, and government-issued identification. Our system verifies this information against our compliance database and applicable local requirements. If we determine that you do not meet the age or eligibility requirements of your jurisdiction, we will not activate your account. If we later discover that you were underage or ineligible when you registered, we will close your account immediately, suspend your balance, and take steps to return funds in accordance with our terms and applicable law.
Beyond age, surga eligibility also depends on whether you have been subject to legal restrictions, prior account closures, or sanctions. Users who have been banned from surga or other gaming platforms are not eligible to re-register. Using multiple accounts to circumvent a ban or closure is a violation of our terms and may result in permanent exclusion and forfeiture of funds. We monitor for multiple accounts and take action against users who attempt to evade our restrictions.
Local-law responsibility
surga's responsibility is to comply with the laws of the jurisdictions where we hold licenses and operate. However, each user is individually responsible for ensuring that their access and use of surga comply with the laws and regulations of their own jurisdiction. Laws change, and you must stay informed of current legal status in your location. Some regions prohibit all online gaming; others regulate it strictly; still others allow it with minimal restrictions.
surga provides service on an "as-is" basis to users in permitted jurisdictions. We do not guarantee that use of surga is legal, lawful, or risk-free in your specific location. If your jurisdiction prohibits, restricts, or heavily taxes online gaming, you are responsible for understanding those rules and complying with them. surga assumes no liability if you use our platform in violation of local law, and we cannot reimburse losses incurred in a region where our service is subsequently deemed illegal or restricted.
By creating and using a surga account, you confirm that you have verified the legality of online gaming in your jurisdiction and that you accept full responsibility for your compliance with local law. If you become aware that your jurisdiction does not permit surga access, you should discontinue use immediately and contact our support team to close your account and request withdrawal of any remaining balance.
Data and privacy scope
When you register on surga, we collect personal information including your legal name, email address, phone number, date of birth, and government-issued identification number (such as an Indonesian KTP or passport). This data is collected for account verification, identity confirmation (KYC compliance), fraud prevention, and anti-money-laundering (AML) purposes as required by applicable law and our licensing conditions.
We also collect gameplay and transaction data including your wagers, outcomes, IP address, device information, and account activity logs. This data is used to monitor for suspicious patterns, prevent cheating, detect fraud, and maintain the security of our surga games and services. We employ industry-standard encryption and security protocols to protect your data in transit and at rest.
Your personal data is not shared with third parties except as required by law, as necessary to complete your requested transactions (such as payment processing), or to comply with regulatory investigations or legal process. Payment processors, identity-verification vendors, and our licensed operators may access your data as part of their service to surga, but they are contractually bound to protect your privacy. For a complete explanation of our data handling practices, see our privacy policyYou have the right to request access to, correction of, or deletion of your personal data, subject to legal and regulatory retention requirements. To exercise these rights, contact our support team in writing.
Contact for legal inquiries
If you have legal questions about surga, our licensing, regulatory status, or your rights as a user, you may contact our legal and compliance team via the support email or channels listed in our legal noticeWe aim to respond to legal inquiries within five to seven business days. For urgent compliance or regulatory matters, indicate the priority in your message, and our team will assess whether expedited handling is appropriate.
We cannot provide legal advice tailored to your specific jurisdiction or situation. If you need guidance on whether surga is legal in your location or how it may interact with your local tax or regulatory obligations, we recommend consulting a lawyer licensed in your jurisdiction. Our support team can only confirm whether surga offers service in your region based on our current service-availability database.
If you wish to report suspected violations of law or surga's terms, file a complaint, or request investigation of a transaction or game outcome, you may submit a formal report through our in-app Help menu or via email to our compliance team. All reports are reviewed confidentially within two business days. Depending on the nature and severity of the report, we may suspend accounts, reverse transactions, or cooperate with law enforcement or regulatory authorities as required by law. surga is committed to maintaining fair play, protecting user data, and complying with all applicable laws in the jurisdictions where we operate.